Refund & Cancellation Policy

⚠️ Strict Binding Policy Notice

All items are custom manufactured, sourced, and shipped directly from our partner factory in China. We do not maintain domestic inventory or ship items locally. Due to the customized nature of our catalog and the international sourcing factors that vary with each individual order, packages are not given a guaranteed delivery date. By placing an order, you agree to these absolute shipping terms. Sourcing delays do not entitle customers to cancellations, refunds, or payment disputes.

1. Absolute No-Cancellation Policy

Once payment is processed, your order is instantly sent to our partner factory in China to initiate sourcing, customization, and custom packaging. Because this process is automated and immediate, once paid, an order cannot be changed, modified, or cancelled under any circumstances. Please review your shipping address, product variations, size, and quantities carefully before completing payment. We enforce a zero-tolerance policy on post-purchase modification or cancellation requests.

2. Transit Delays & Delivery Commitments

All logistics originate from China and depend on international carriers, customs inspections, and global supply chains:

  • We do not guarantee delivery dates. Sourcing and international logistics timelines vary with every order.
  • International transit delays, customs clearance holds, carrier backlogs, or national holidays do not constitute grounds for cancellations, refunds, or payment chargebacks.
  • Tracking updates may experience latency while packages are clearing customs or transitioning between international cargo hubs. This is a normal part of import logistics.

3. Damaged or Defective Items - 24-Hour Claim Limit

If a product arrives damaged or defective from the factory, we will coordinate a replacement shipped directly from China. To qualify, you must report the damage or defect within 24 hours of delivery as documented by the carrier's tracking system.

Any damage reported after the 24-hour delivery window is assumed to have occurred post-delivery and will be immediately rejected.

To file a valid claim within the 24-hour window, you must email support with:

  1. Your order number.
  2. Clear, high-resolution photos or videos documenting the exact defect or damage.
  3. A clear photo of the original outer shipping label showing the barcode, carrier information, and origin details.

Approved claims will receive a replacement item shipped directly from the factory. Refunds are not issued for damaged items.

4. Returns

Since all products are custom manufactured, sourced, and shipped internationally from China on demand, we do not accept general returns or exchanges for buyers' remorse, sizing issues, or change of mind. All sales are final. Please check the sizing guides and product specifications carefully before purchasing.

5. Lost Packages

A package is only considered lost if the tracking history shows no updates for more than 60 consecutive days during international transit. If a package is officially deemed lost, we will ship a replacement or issue a refund at our sole discretion.

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